Client Experience Specialist — Reception & Scheduling

H&R Block, Inc.; Broken Bow (OK); On-site; USD 25,000 - 35,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and connect customers with the right tax professional.

This role emphasizes fast-paced service, multi-tasking, and strong organizational skills, with the opportunity to learn in a supportive franchise office environment.

You will help ensure client needs are met in person, over the phone, or virtually, and contribute to a welcoming, organized office.

Qualifications

• Experience in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned

Skills

Customer service

Multi-tasking

Time management

Communication skills

Computer proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer calls, and connect customers with the right tax professional.

This role emphasizes fast-paced service, multi-tasking, and strong organizational skills, with the opportunity to learn in a supportive franchise office environment.

You will help ensure client needs are met in person, over the phone, or virtually, and contribute to a welcoming, organized office.