Client Service Concierge — Tax Office Receptionist

H&R Block, Inc.; Trumann (AR); On-site; USD 21,000 - 30,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonalth Client Service Professional / Receptionist to be the welcoming face for our Arkansas-area clients.

This in-person role handles client scheduling, check-in, and daily office operations under the guidance of tax professionals. You'll greet clients, answer calls, schedule appointments, manage intake documents, and keep the office organized to ensure a smooth, professional client experience.

Qualifications

• Experience in fast-paced, client-facing environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Detail-oriented with good organizational skills.
• Experience with Microsoft Office and scheduling tools.
• Flexible to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Communication

Multitasking

Teamwork

Detail-oriented

Microsoft Office

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Scheduling systems

Teams

Job description

H&R Block, Inc. is seeking a seasonalth Client Service Professional / Receptionist to be the welcoming face for our Arkansas-area clients.

This in-person role handles client scheduling, check-in, and daily office operations under the guidance of tax professionals. You'll greet clients, answer calls, schedule appointments, manage intake documents, and keep the office organized to ensure a smooth, professional client experience.