Client Service Specialist — Pet Care & Customer Experience

VCA Animal Hospitals, Inc; Plainville (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid vacation/sick days

401(k)

Employee pet discounts

Job summary

VCA Animal Hospitals, Inc is seeking an experienced Client Service Representative to join our team. The role focuses on greeting clients and their pets, scheduling visits, processing payments, and educating clients on products and services. You will support hospital operations and help maintain a clean, welcoming environment.

The position offers competitive compensation with benefits and pet discounts. Equal opportunity employer and team-oriented culture are emphasized.

Qualifications

• Prior experience in client-facing roles, preferably in veterinary or healthcare settings.
• Strong communication and interpersonal skills.
• Ability to guide clients and explain services clearly.

Responsibilities

• Greet visitors, answer telephones, and guide clients and their pets to exam rooms.
• Schedule and confirm appointments.
• Place outbound follow-up calls to clients.
• Explain fees and process payments to clients.
• Recommend and educate on products and services, including prescriptions.
• Maintain medical records, charts and reports.
• Support hospital maintenance and keep the facility neat and clean.

Skills

Customer service

Scheduling

Phone communication

Sales upsell

Job description

VCA Animal Hospitals, Inc is seeking an experienced Client Service Representative to join our team. The role focuses on greeting clients and their pets, scheduling visits, processing payments, and educating clients on products and services. You will support hospital operations and help maintain a clean, welcoming environment.

The position offers competitive compensation with benefits and pet discounts. Equal opportunity employer and team-oriented culture are emphasized.