Client Service Specialist - Pet Care & Payments

VCA Animal Hospitals, Inc; O’Fallon (MO); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid vacation (FT)

401(k)

Pet care discounts

Job summary

VCA Animal Hospitals, Inc. seeks an experienced Client Service Representative to join our team. The CSR will be the face of the practice, greeting clients, handling calls, and guiding pets to exam rooms with a friendly, professional demeanor.

The role includes scheduling appointments, explaining fees, processing payments, and educating clients on basic pet care. Strong communication and organizational skills are a must in a fast-paced environment.

Qualifications

• Experience in high-volume customer service environments preferred.
• Excellent verbal and written communication skills required.
• Ability to manage scheduling and multitask without error.

Responsibilities

• Greet visitors, answer phones, and guide clients and pets to exam rooms.
• Schedule and confirm appointments and manage cancellations as needed.
• Place outbound calls for follow-ups and prospective clients.
• Explain fees and process payments clearly to clients.
• Recommend and obtain products/services, including prescriptions.
• Educate clients on general animal husbandry and basic care.
• Maintain medical records, charts, and correspondence; keep area neat.

Skills

Customer service

Communication

Phone etiquette

Scheduling

Sales oriented

Teamwork

Education

High school diploma or equivalent

Tools

CRM software

Payment processing

Job description

VCA Animal Hospitals, Inc. seeks an experienced Client Service Representative to join our team. The CSR will be the face of the practice, greeting clients, handling calls, and guiding pets to exam rooms with a friendly, professional demeanor.

The role includes scheduling appointments, explaining fees, processing payments, and educating clients on basic pet care. Strong communication and organizational skills are a must in a fast-paced environment.