Client Service Specialist - Pet Care Concierge (Flexible Hours)

CityVet Support Staff; Fort Worth (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

401(k) with employer match

Health Savings Account

Growth opportunities

Paid time off

Floating holidays

Flexible schedules

Paid parental leave

Health insurance

Dental (Adult Ortho option)

Vision insurance

Disability insurance

Life insurance

Pet-care program

Employee discount

Free telemedicine

Mental health support

Job summary

CityVet South Hulen in Fort Worth is seeking a Client Service Specialist to be the first point of contact for clients, welcoming them in person or on the phone, scheduling appointments, and guiding them through discharge and services.

This role emphasizes building relationships, delivering a friendly experience, and supporting a team that cares about pets and people. Essential qualifications include being at least 18 years old and ready to help create loyal clients.

Qualifications

• At least 18 years of age at the time of hire.

Responsibilities

• Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for: grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
• Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client’s arrival.

Job description

CityVet South Hulen in Fort Worth is seeking a Client Service Specialist to be the first point of contact for clients, welcoming them in person or on the phone, scheduling appointments, and guiding them through discharge and services.

This role emphasizes building relationships, delivering a friendly experience, and supporting a team that cares about pets and people. Essential qualifications include being at least 18 years old and ready to help create loyal clients.