Client Experience Specialist — Veterinary Care

CityVet; Waxahachie (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

401(k) with employer match

Health, Dental, Vision

Paid time off

Free telemedicine for full-time team

Job summary

CityVet Waxahachie is seeking a Client Service Specialist to be the friendly first contact for clients, on the phone or in person. Your role is to ensure a pleasant experience and build relationships that turn clients into loyal brand ambassadors.

Responsibilities include managing check-ins and appointments, prioritizing schedules by patient needs, greeting clients, and guiding them through the visit. Must be at least 18 and ready to join a caring, team‑oriented practice.

Qualifications

• At least 18 years of age at the time of hire.

Responsibilities

• Manage appointment check-ins, book new appointments and partner with the team on proper discharge information for: grooming, clinic, walk-ins, technician appointments, boarding and retail appointments.
• Understand, communicate, and properly prioritize scheduled appointments, client education and lobby triage by vaccine, wellness, parasite and retail needs to ensure an efficient and productive schedule and daily workflow.
• Greet and welcome all clients entering the clinic by opening the door, checking patients in for their appointment, notifying the clients of any appointment delays, care for clients during their wait and alerting the staff of the client’s arrival.

Job description

CityVet Waxahachie is seeking a Client Service Specialist to be the friendly first contact for clients, on the phone or in person. Your role is to ensure a pleasant experience and build relationships that turn clients into loyal brand ambassadors.

Responsibilities include managing check-ins and appointments, prioritizing schedules by patient needs, greeting clients, and guiding them through the visit. Must be at least 18 and ready to join a caring, team‑oriented practice.