Client Service Specialist II — Multichannel Support

Quest Diagnostics Incorporated; Oregon; Hybrid; USD 20,000 - 28,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) with company match

Education assistance

Annual incentive plans

Job summary

Quest Diagnostics Incorporated is seeking a Client Service Representative II in Lewisville, TX, working Sunday to Thursday from 10:00 AM to 6:30 PM. Salary starts at $17.20 per hour, with potential annual bonuses based on performance.

The role requires handling customer inquiries via voice, email, chat, and other channels, providing timely, accurate information, and escalating issues when needed. Medical and retirement benefits are offered to eligible employees.

Qualifications

• High School Diploma or equivalent (Required).
• 2 years' experience in a similar role.
• 2-4 years of relevant professional experience preferred.

Responsibilities

• Respond to incoming customer inquiries, requests and complaints courteously using available resources.
• Research and troubleshoot inquiries and follow up with customers on issues not resolved immediately.
• Resolve complex issues referred by other teams per established processes and protocols.
• Complete documentation for received requests and maintain accurate records.
• Escalate issues to supervisor and relevant parties as needed.
• Provide education and guidance about business processes to clients.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Teamwork

Education

High School Diploma

Equivalent qualification

Tools

Salesforce

Five9

Outlook

Excel

Job description

Quest Diagnostics Incorporated is seeking a Client Service Representative II in Lewisville, TX, working Sunday to Thursday from 10:00 AM to 6:30 PM. Salary starts at $17.20 per hour, with potential annual bonuses based on performance.

The role requires handling customer inquiries via voice, email, chat, and other channels, providing timely, accurate information, and escalating issues when needed. Medical and retirement benefits are offered to eligible employees.