Client Services Specialist II — Elevate CX

Quest Diagnostics Incorporated; Denton (TX); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Day 1 Benefits (Medical, Dental,Vision

Annual incentive plans

401(k) with company match

Life and disability insurance

Flexible Spending Accounts

Employee stock purchase plan

education assistance

Career advancement opportunities

Job summary

Quest Diagnostics Incorporated is seeking a Client Service Representative II in Lewisville, TX, working Friday to Tuesday, 10:00 AM to 6:30 PM. The role offers an hourly pay of $17.20+ with potential annual performance bonus and a robust benefits package.

Responsibilities include handling inquiries across channels, researching issues, and documenting interactions while ensuring accuracy and quality. Healthcare experience is a plus.

Qualifications

• 2 years' experience in a similar role.
• High School Diploma or Equivalent is required.
• Strong communication and interpersonal skills.
• Ability to handle multiple channels (phone, email, chat).

Responsibilities

• Respond to customer inquiries courteously using available channels.
• Research and troubleshoot issues and follow up with customers.
• Resolve complex issues referred by other teams per procedures.
• Document all requests accurately and maintain records.
• Escalate issues as needed to supervisors.
• Provide guidance on business processes and products.

Skills

Customer service

Communication

Problem solving

Multitasking

Technical aptitude

MS Office

Education

High School Diploma or Equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Salesforce

Five9

Job description

Quest Diagnostics Incorporated is seeking a Client Service Representative II in Lewisville, TX, working Friday to Tuesday, 10:00 AM to 6:30 PM. The role offers an hourly pay of $17.20+ with potential annual performance bonus and a robust benefits package.

Responsibilities include handling inquiries across channels, researching issues, and documenting interactions while ensuring accuracy and quality. Healthcare experience is a plus.