Client Service Pro II — Expert CSR & Problem Solver

Quest Diagnostics Incorporated; Lewisville (TX); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Day 1 Medical

401(k) match

Annual incentive plans

Job summary

Quest Diagnostics Incorporated in Lewisville, TX is seeking a Customer Service Representative II to support a multi-channel contact center, Sunday to Thursday, 10:00 AM to 6:30 PM. You will respond to inquiries, troubleshoot, and provide clear guidance on processes while maintaining accurate records.

The role requires 2 years in a similar role, strong communication, and proficiency with Microsoft tools and CRM systems.

Qualifications

• 2 years' experience in a similar role
• Strong communication and problem-solving skills
• Proficiency with CRM systems and MS Office tools

Responsibilities

• Respond to incoming inquiries via voice, email, chat, and other channels
• Research and troubleshoot issues, follow up with customers
• Document requests accurately and maintain records; escalate as needed

Skills

Excellent communication

Problem solving

Multi-channel support

Data entry

Education

High School Diploma or Equivalent

Tools

Salesforce

Five9

Microsoft Office

Job description

Quest Diagnostics Incorporated in Lewisville, TX is seeking a Customer Service Representative II to support a multi-channel contact center, Sunday to Thursday, 10:00 AM to 6:30 PM. You will respond to inquiries, troubleshoot, and provide clear guidance on processes while maintaining accurate records.

The role requires 2 years in a similar role, strong communication, and proficiency with Microsoft tools and CRM systems.