Healthcare Billing Support Specialist

QUEST DIAGNOSTICS INC; Dallas (TX); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision

401(k) plan

Career advancement

Employee stock purchase

Job summary

Quest Diagnostics is seeking a Customer Care Representative II to support billing inquiries from patients and their representatives. You\'ll handle high-volume calls, translate medical terminology into clear guidance, and resolve issues with empathy.

The role requires full-time training with a 9-hour shift, 8:30 AM–8:00 PM ET, Monday–Friday, and potential overtime. Pay starts at 17.20 per hour; benefits include medical, retirement, and wellness programs.

Qualifications

• 1+ years of experience working in a call center handling a high volume of inbound calls.
• 1+ years of experience in a medical office or health care setting analyzing and resolving customer health care concerns.
• Knowledge of healthcare claims billing/finance and eligibility processes, practices, and concepts.
• Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon.
• Proficient conflict management skills including the ability to resolve stressful situations.
• Must be 18 years or older and have a high-school diploma or GED.

Responsibilities

• Answer a high volume of calls from patients or their representatives, evaluating and responding to billing inquiries.
• Research, troubleshoot and resolve complex billing issues and customer complaints to achieve full resolution.
• Navigate Quest Billing System and other applicable applications.
• Maintain tracking log of all patient contacts.
• Work on additional projects or tasks based on business need.
• Maintain HIPAA compliance at all times.

Skills

Call center experience

Healthcare billing knowledge

Bilingual English/Spanish

HIPAA compliance

Active listening

Education

High school diploma or GED

Tools

Quest Billing System

Job description

Quest Diagnostics is seeking a Customer Care Representative II to support billing inquiries from patients and their representatives. You\'ll handle high-volume calls, translate medical terminology into clear guidance, and resolve issues with empathy.

The role requires full-time training with a 9-hour shift, 8:30 AM–8:00 PM ET, Monday–Friday, and potential overtime. Pay starts at 17.20 per hour; benefits include medical, retirement, and wellness programs.