Bilingual Healthcare Billing Support Specialist

Quest Diagnostics Incorporated; San Antonio (TX); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, vision & dental benefits

401(k) with company match

Performance bonus potential

Paid time off

Life and disability insurance

Job summary

Quest Diagnostics Inc. is seeking a bilingual Customer Service Representative II to assist members with billing inquiries. The role requires handling up to 70 calls daily, translating medical terms into simple guidance, and providing empathetic support during training and ongoing operations.

This is a full-time position with a 9-hour shift window between 8:30 AM–8:00 PM ET and potential overtime. A $20+ hourly pay and benefits are provided, with opportunities for performance bonuses after

Qualifications

• Bi-lingual English/Spanish required.
• 1+ years in a high-volume inbound call center.
• Experience with healthcare claims billing/finance and eligibility processes.
• Ability to translate medical terminology into plain language for members.
• Proficient with Windows PC applications and billing systems.

Responsibilities

• Handle a high volume of calls from members and representatives.
• Investigate, troubleshoot, and resolve complex billing issues.
• Navigate Quest Billing System and related applications.
• Maintain tracking log of all patient contacts.
• Support compliance and HIPAA regulations at all times.

Skills

Bi-lingual English/Spanish

Call center experience

Healthcare billing knowledge

Customer service excellence

Communication skills

Education

High school diploma or GED

Job description

Quest Diagnostics Inc. is seeking a bilingual Customer Service Representative II to assist members with billing inquiries. The role requires handling up to 70 calls daily, translating medical terms into simple guidance, and providing empathetic support during training and ongoing operations.

This is a full-time position with a 9-hour shift window between 8:30 AM–8:00 PM ET and potential overtime. A $20+ hourly pay and benefits are provided, with opportunities for performance bonuses after