Client Experience Specialist II

Quest Diagnostics Incorporated; Marietta (GA); On-site; USD 20,000 - 29,000; Full time

Job summary

Quest Diagnostics Incorporated in Marietta, GA is seeking a Client Service Representative II to handle a variety of customer inquiries across phone, email, chat and other channels in a fast-paced environment.

You will research and troubleshoot issues, document all interactions accurately, and escalate when necessary while providing education on business processes and ensuring professional, courteous service.

Qualifications

• 2 years' experience in a similar role.
• Demonstrates professional communication and customer service skills.
• Knowledge of Microsoft products (Outlook, Word, Excel) and Salesforce is beneficial.

Responsibilities

• Respond to incoming customer inquiries and complaints with courtesy and professionalism.
• Research and troubleshoot inquiries and follow up with customers on unresolved issues.
• Document all interactions accurately and escalate issues as needed.
• Provide education and guidance on business processes and participate in process improvement.

Job description

Quest Diagnostics Incorporated in Marietta, GA is seeking a Client Service Representative II to handle a variety of customer inquiries across phone, email, chat and other channels in a fast-paced environment.

You will research and troubleshoot issues, document all interactions accurately, and escalate when necessary while providing education on business processes and ensuring professional, courteous service.