Health Systems Client Relations Specialist I

Quest Diagnostics Incorporated; Oregon; Hybrid; USD 29,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision

401(k) with match

Paid time off

Life & disability insurance

Education assistance

Job summary

Quest Diagnostics honors our service members and encourages veterans to apply. This Health System Services Associate I role in Lewisville, TX supports Health Systems Tier 1 accounts, focusing on relationship management, problem resolution, and escalation of issues.

Strong background in medical terminology and customer service is essential. The position involves handling inquiries via phone, fax, or email, resolving routine matters, and ensuring accurate record-keeping while providing information

Qualifications

• Minimum 5 years of customer service experience.
• Medical or clinical laboratory background required.
• Knowledge of medical terminology and laboratory procedures required.
• Outstanding customer service, interpersonal and communication skills.
• Ability to handle complex issues and remain composed in stressful situations.
• Strong PC skills including Excel, Word, PowerPoint and Access.
• Ability to multi-task and thrive in a fast-paced environment.
• Solid organizational and problem-solving skills.
• Customer-focused and detail-oriented.

Responsibilities

• Handle all customer inquiries received by telephone, fax or email regarding reporting of patient results, inquiries of tests and services, and concerns of service failures.
• Proactively identify opportunities to reduce service failures for assigned accounts.
• Contact clients to resolve routine matters related to patient testing and result reporting.
• Report laboratory results to clients using established protocols.
• Document reporting or call history in the required format and maintain complete and accurate records.
• Provide information concerning supplies, new tests, services and products.
• Educate and guide clients about Quest Diagnostics lab processes.
• Troubleshoot routine and complex medical/technical requests and escalate issues as needed.
• Report and elevate client concerns using established protocols.
• Maximize quality and efficiencies to meet department goals and uphold Quality Service.
• Understand the importance of Quality Service and how to measure it.
• Perform other duties as assigned to meet business needs.

Skills

Customer service

Medical terminology

Communication skills

Problem solving

Multi-tasking

Detail oriented

Education

Bachelor’s degree in Life Science/Business/Related field

High School Diploma or Equivalent

Tools

Excel

Word

PowerPoint

Access

Job description

Quest Diagnostics honors our service members and encourages veterans to apply. This Health System Services Associate I role in Lewisville, TX supports Health Systems Tier 1 accounts, focusing on relationship management, problem resolution, and escalation of issues.

Strong background in medical terminology and customer service is essential. The position involves handling inquiries via phone, fax, or email, resolving routine matters, and ensuring accurate record-keeping while providing information