Client Support Specialist I

Quest Diagnostics Incorporated; Shelton (CT); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Day 1 Medical

Best-in-class benefits

401(k) with company match up to 5%

Annual incentive plans

Education assistance through MyQuest

Job summary

Quest Diagnostics Incorporated is seeking a Client Service Representative I for Shelton, CT, with a Monday–Friday schedule from 8:30 AM to 5:30 PM. The position offers a pay range of $17.76 to $22.21 per hour, with eligibility for annual performance bonus compensation.

The role emphasizes delivering exceptional customer service across multiple channels and supporting clients with timely, accurate responses.

Qualifications

• One year experience in a similar role.
• Excellent customer service and communication skills.
• Proficiency with Microsoft Office (Outlook, Word, Excel).

Responsibilities

• Respond to incoming customer inquiries and requests via multiple channels.
• Research and troubleshoot issues; follow up with customers when needed.
• Document all interactions and maintain accurate records.
• Escalate issues as appropriate and communicate with internal teams.
• Adhere to policies and procedures and ensure compliance.

Job description

Quest Diagnostics Incorporated is seeking a Client Service Representative I for Shelton, CT, with a Monday–Friday schedule from 8:30 AM to 5:30 PM. The position offers a pay range of $17.76 to $22.21 per hour, with eligibility for annual performance bonus compensation.

The role emphasizes delivering exceptional customer service across multiple channels and supporting clients with timely, accurate responses.