Tier 1 Health Systems Support Specialist I

Quest Diagnostics Incorporated; Denton (TX); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Day 1 medical coverage

401(k) with company match

Annual incentive plans

Education assistance

Job summary

Quest Diagnostics Incorporated is seeking a Health System Services Associate I in Lewisville, TX (Sunday–Thursday, 8:00 AM–5:00 PM). The role supports Health Systems Tier 1 accounts, handling inquiries and resolving issues related to patient results and services.

Responsibilities include proactive reduction of service failures, client communication, and adherence to reporting protocols. The position requires a minimum of 5 years in customer service and a medical laboratory background, with

Qualifications

• Minimum of 5 years of successful customer service experience.
• Previous medical or clinical laboratory background required.
• Knowledge of Medical Terminology and laboratory procedures.
• Strong PC skills including Excel, Word, PowerPoint and Access.
• Ability to multi-task and thrive in a fast-paced environment.
• Detail-oriented and able to maintain accurate records.

Responsibilities

• Handle inquiries by telephone, fax or email regarding patient results, tests and services, and service failures.
• Identify opportunities to reduce service failures for assigned accounts.
• Contact clients to resolve routine patient testing matters.
• Report laboratory results to clients using established protocols.
• Document call history and maintain records.

Skills

Customer service

Interpersonal skills

Communication skills

Multi-tasking

Detail-oriented

Education

Bachelor's degree (preferred) Life Science/Business/Customer Relations

High School Diploma or equivalent (Required)

Tools

Excel

Word

PowerPoint

Access

Job description

Quest Diagnostics Incorporated is seeking a Health System Services Associate I in Lewisville, TX (Sunday–Thursday, 8:00 AM–5:00 PM). The role supports Health Systems Tier 1 accounts, handling inquiries and resolving issues related to patient results and services.

Responsibilities include proactive reduction of service failures, client communication, and adherence to reporting protocols. The position requires a minimum of 5 years in customer service and a medical laboratory background, with