Healthcare Billing Support Specialist (Bilingual)

Quest Diagnostics; Dallas (TX); On-site; USD 19,548 - 27,841; Full time

Benefits offered by this job

Day 1 Medical, dental & vision benefits

401(k) with company match

Employee stock purchase plan

Paid vacation and health time

Education assistance through MyQuest for Education

Job summary

Quest Diagnostics is seeking a Billing Customer Service Representative in Dallas, Texas. As a representative, you will assist callers with billing inquiries and resolve issues regarding their healthcare plans.

This full-time position offers a competitive hourly rate starting from $17.20, comprehensive benefits from day one, and a supportive work environment. Candidates must be available for a structured training program and flexible work hours.

Qualifications

• 2+ years of experience in a call center environment.
• Experience in a medical office resolving healthcare concerns.
• Ability to manage a high volume of inbound calls.

Responsibilities

• Answer high volume of calls regarding billing inquiries and concerns.
• Evaluate billing inquiries including insurance and invoices.
• Research and resolve complex billing issues diligently.

Skills

Bi‑lingual, English and Spanish

Conflict management skills

Customer service

Healthcare claims billing knowledge

Computer proficiency

Education

High School Diploma / GED

Job description

Quest Diagnostics is seeking a Billing Customer Service Representative in Dallas, Texas. As a representative, you will assist callers with billing inquiries and resolve issues regarding their healthcare plans.

This full-time position offers a competitive hourly rate starting from $17.20, comprehensive benefits from day one, and a supportive work environment. Candidates must be available for a structured training program and flexible work hours.