Client Service Specialist – Front Desk & Scheduling

H&R Block, Inc.; Stanton (KY); On-site; USD 28,000 - 36,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to wow clients now and in the future.

You will answer phones, greet clients, and help connect them with the right tax professional while scheduling according to client preferences. The role emphasizes delivering friendly, personalized service across in-person, phone, and virtual channels, with responsibility for maintaining a clean, organized office and supporting team members.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Phone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to wow clients now and in the future.

You will answer phones, greet clients, and help connect them with the right tax professional while scheduling according to client preferences. The role emphasizes delivering friendly, personalized service across in-person, phone, and virtual channels, with responsibility for maintaining a clean, organized office and supporting team members.