Customer Service Representative

Oakland Veterinary Referral Services PC; Michigan; Hybrid; USD 21,000 - 30,000; Full time

Job summary

Oakland Veterinary Referral Services PC in Michigan is seeking a Customer Service Representative to be the first contact for clients and support our 24-hour specialty and emergency hospital. You will greet clients, assist with check-in and checkout, answer calls, and gather accurate information from pet owners and referring practices.

The role requires compassion, strong communication, and the ability to stay calm in a fast-paced environment.

Qualifications

• Strong communication, customer service, and organizational skills.
• Ability to remain calm and professional in a fast-paced environment.
• Compassion and sensitivity when assisting clients with sick or injured pets.
• Attention to detail and the ability to manage multiple priorities.
• Comfortable working with computers, telephone systems, and electronic records.
• Veterinary or medical customer service experience is preferred but not required.
• Availability to work assigned days, evenings, weekends, or holidays as needed.

Responsibilities

• Greet clients and assist with check-in and checkout
• Answer and route incoming telephone calls
• Gather accurate client and patient information
• Schedule appointments and coordinate communication with clinical departments
• Process payments and explain estimates, deposits, and hospital policies
• Obtain medical records and communicate with referring veterinary practices
• Provide compassionate support to clients experiencing stressful or emotional situations
• Maintain accurate electronic records and protect client confidentiality
• Help keep reception and client areas organized and professional
• Collaborate with doctors, nurses, assistants, and other support staff

Skills

Communication skills

Customer service

Organizational skills

Job description

Customer Service Representatives are often the first point of contact for clients and play an essential role in creating a welcoming, supportive experience at OVRS. CSRs work closely with pet owners, referring veterinary practices, and our medical teams in a busy, 24-hour specialty and emergency hospital.

Responsibilities

• Greet clients and assist with check-in and checkout
• Answer and route incoming telephone calls
• Gather accurate client and patient information
• Schedule appointments and coordinate communication with clinical departments
• Process payments and explain estimates, deposits, and hospital policies
• Obtain medical records and communicate with referring veterinary practices
• Provide compassionate support to clients experiencing stressful or emotional situations
• Maintain accurate electronic records and protect client confidentiality
• Help keep reception and client areas organized and professional
• Collaborate with doctors, nurses, assistants, and other support staff

Qualifications

• Strong communication, customer service, and organizational skills
• Ability to remain calm and professional in a fast-paced environment
• Compassion and sensitivity when assisting clients with sick or injured pets
• Attention to detail and the ability to manage multiple priorities
• Comfortable working with computers, telephone systems, and electronic records
• Veterinary or medical customer service experience is preferred but not required
• Availability to work assigned days, evenings, weekends, or holidays as needed

The ideal candidate is dependable, empathetic, team-oriented, and committed to providing an excellent client experience.