Lead Client Service & Veterinary Assistant (CSR/VA)

Epic Tails Veterinary Clinic; Charlotte (NC); On-site; USD 26,000 - 30,000; Full time

Job summary

Epic Tails Veterinary Clinic in Charlotte, NC seeks a Client Service Representative and Veterinary Assistant to join our growing team. The role combines frontline client service with cross-trained clinical support, ensuring a welcoming experience and efficient front-desk flow.

The successful candidate will help develop CSR workflows, coordinate with doctors and technicians, and support pet owners through appointments and care plans.

Qualifications

• Experience as Client Service Representative and Veterinary Assistant preferred.
• Strong organizational skills and ability to manage multiple priorities.

Responsibilities

• Own the client service experience to ensure clients feel welcomed and supported.
• Develop, organize, and refine CSR workflows and SOPs as the hospital grows.
• Lead front-desk flow and maintain organized communication between clients, CSR team, veterinary staff, and doctors.
• Manage appointment scheduling, phone calls, check-ins, checkouts, and follow-ups.
• Support client education and explain pet care plans to clients.
• Cross-train as Veterinary Assistant to assist medical team and maintain smooth patient flow.

Skills

Customer Service

Team Coordination

Communication

Leadership

Job description

Epic Tails Veterinary Clinic in Charlotte, NC seeks a Client Service Representative and Veterinary Assistant to join our growing team. The role combines frontline client service with cross-trained clinical support, ensuring a welcoming experience and efficient front-desk flow.

The successful candidate will help develop CSR workflows, coordinate with doctors and technicians, and support pet owners through appointments and care plans.