2nd Shift Veterinary Client Service Representative

CARE | Charlotte Animal Referral & Emergency; Charlotte (NC); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

PTO 80h

Health Insurance

Vision Insurance

401k match

Life Insurance

FSA

EAP

Employee Discount

Referral Program

Tuition Reimbursement

Job summary

CARE | Charlotte Animal Referral & Emergency is seeking an experienced Client Service Representative to join our 24-hour hospital in Charlotte, NC. Veterinary CSR experience preferred but not required; a friendly, professional team and strong benefits await.

You will greet clients, answer calls, check in patients, notify technicians of arrivals, and maintain accurate documents in the EMR. Training is provided, with opportunities for growth within the hospital system.

Qualifications

• Experience in customer service
• Excellent written and verbal communication skills
• Ability to stay calm when customers are stressed or upset
• Proficient with computers
• Emotional intelligence and social awareness
• High school diploma or equivalent

Responsibilities

• Greet clients and patients as they enter the hospital
• Answer multi-line telephone
• Check patients in as they arrive
• Notify technicians when patients have arrived
• Secure all documents prior to the arrival of patients for scheduled appointments
• Scan and save documents according to protocols
• Input patient and client information correctly into the electronic medical record
• Other duties as assigned

Skills

Customer service

Communication skills

Calm under pressure

Computer proficiency

Emotional intelligence

Teamwork

Education

High school diploma

Job description

CARE| Charlotte Animal Referral & Emergency is a privately owned 24-hour Emergency and Specialty Referral Hospital in Charlotte, NC that offers its employees a fun company culture, supportive work environment, excellent benefits, and opportunities for growth! Board-certified specialty services offered include Cardiology, Internal Medicine, Neurology, Ophthalmology, Oncology, and Surgery.

The Position

We’re looking for an experienced Client Service Representative; veterinary CSR experience is preferred but not required.

The Schedule

We have the following schedules available:

• 11am - 9pm
• 4pm - 2am
• As a 24/7 hospital, we are open on weekends and holidays. All CSRs will be required to rotate holiday coverage

Requirements

• High school diploma, general education degree or equivalent
• Ability to stay calm when customers are stressed or upset
• Proficient with computers
• Experience in customer service
• Excellent written and verbal communication skills
• Emotional intelligence, self and social awareness

Responsibilities

• Greet clients and patients as they enter the hospital
• Answer multi-line telephone
• Check patients in as they arrive
• Notify technicians when patients have arrived
• Secure all documents prior to the arrival of patients for scheduled appointments
• Scan and save documents according to protocols
• Input patient and client information correctly into the electronic medical record
• Other duties as assigned
• 80-hours of PTO
• Company Health Insurance
• Vision Insurance
• 401k with company match
• Group Term Life Insurance
• Voluntary Term Life Insurance
• $1,500/yr Flexible Spending Account
• Employee Assistance Program
• Employee Discount
• Referral Program
• Tuition Reimbursement

The Location

Charlotte Animal Referral & Emergency is based in Charlotte N.C. This is a great place to live because of our restaurants, breweries, shopping and close proximity to hiking trails as well as the mountains and beach. CARE is conveniently located minutes from uptown and is easily accessible from US74.

What are your next steps?

• Our interview process consists of a phone interview, in-person interview and working interview
• After you submit your application we will email you to schedule a phone interview