Client Service Representative

Cats-Limited-Veterinary-Hospital; West Hartford (CT); On-site; USD 35,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental/ Vision insurance

401(k) with 4% match

Paid time off

Flexible scheduling

Continuing education allowance

Mental health resources

Bonding leave

Pet care discounts

Job summary

Cats Limited Veterinary Hospital in West Hartford, CT, is seeking a compassionate Veterinary Client Service Representative to join Rarebreed Veterinary Partners’ team. You’ll handle front-desk duties, greet clients, and assist with basic animal-care inquiries using a multi-line system.

The role offers competitive hourly pay ($17–$22) with benefits including health coverage, a 401(k) with company match, generous PTO, flexible scheduling, CE support, and pet-care discounts.

Qualifications

• High school diploma or equivalent required.
• Previous veterinary receptionist experience preferred but not required.
• Significant experience with basic office functions in a busy office environment.
• Must be a team player and have compassion for pets and their people.

Responsibilities

• Answer telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system.
• Warmly greet clients.
• Receive and relay client correspondence and update client financial records.
• Answer clients’ inquiries about basic animal care questions and routine procedures.
• Educate clients on over-the-counter products such as flea and tick preventions.
• Prepare client invoices for services performed.
• Receive and relay telephone, fax, and email messages accurately and promptly.
• Build rapport with clients in person and over the phone.

Skills

Telephone etiquette

Customer service

Communication skills

Team player

Compassion for pets

Education

High school diploma or equivalent

Job description

Cats Limited Veterinary Hospital is looking to addacompassionate and skilled VeterinaryClient Service Representative to our team.At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Ourdedicatedenvironment meansyou’llprovide the highest level of veterinary medicine along with friendly, compassionate service. As part of our team,you’llwork with the latest technology, gain access tostate-of-the-arttraining facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.

Cats Limited Veterinary Hospital is proud to serve our community in West Hartford, CT. Our business philosophy is simple: we work together as a team to provide sound medical advice and compassionate care. We are a Gold Certified Cat-Friendly Practice and AAHA Accredited. Our team works together in a wonderful environment and provides the best caretoour clients and theirfurbabies. We educate our clients and help them make the best medical decisions they can. We respect their choices and support them in providing the best care they can. We charge a fair price for our services. No counting, no quotas, and no ego.Just goodmedicine, good teamwork, and great clients. We have forged strong and lasting relationships in the area – we treat our client’s cats as if they were our own. We are a group of highly trained feline lovers who are excited to welcome a new team member to our wonderful practice. Wecan’twait to show you what sets us apart from the crowd! https://catslimited.com/

VeterinaryClient Service Representative

Cats Limited Veterinary HospitalinWest Hartford,CT

$17.00 - $22.00 per hour

WHAT YOU’LL DO

• Answerstelephone calls quickly, efficiently and in a professional and friendly mannerusing a multi-line system
• Warmly greets clients
• Receives and relays client correspondence and updates client financial records
• Answers client’s inquiries about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Prepares client invoices for services performed
• Receives and relays telephone, fax, and email messages accurately and promptly
• Buildsrapportwith clients in person and over the phone
• Medical, dental, and vision insurance
• 401(k) witha totalcompany matchup to 4%, after 6 months of employment
• Generous paid time off and flexible scheduling
• Continuing education allowance and professional development support
• Mental Health Resources
• Company paid bonding leave or applicable state provided bonding leave

Because we know how much your pets mean to you, we offer special benefits designed just for them:

• Pet Care:Discounts on veterinary services and products
• Diagnostics:Savings on reference lab testing
• Nutrition:Discounts on Purina pet foods
• Insurance:Preferred rates with our pet insurance partner

REQUIREMENTS

• High school diploma or equivalent
• Previousexperience working as a Veterinary Receptionist/CSR is preferred but notrequired
• Significant experiencewith basic office functions in a busy office environment
• Must be a team player and have compassion for pets and their people

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams toprovide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional workexperiencesfor our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team-first atmosphere comes with a level of supportthat’shard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry.We’rehyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.

Employment will require the successful completion of references and backgroundcheck.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/

Where uncommon support partners with joy.