Client Service Representative

PVH (Tommy Hilfiger/Calvin Klein); Allentown (Lehigh County); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical insurance

401(k) matching

Paid time off

Flexible scheduling

Continuing education allowance

Mental Health Resources

Bonding leave

Pet care discounts

Job summary

Rarebreed Veterinary Partners is seeking a Client Service Representative for EPVMC in Allentown, PA. You will be the first voice clients hear and the first face they see, guiding families with calm, compassionate support during stressful moments.

You will triage calls, check patients in/out, coordinate scheduling, and assist the medical team to ensure smooth hospital flow. Previous veterinary customer service is preferred but not required.

Qualifications

• Strong communication and interpersonal skills.
• Ability to stay calm and organized in high-pressure situations.
• Empathy and emotional intelligence in client interactions.
• Team-oriented mindset and willingness to help across roles.
• Attention to detail in documentation and scheduling.
• Customer service background, veterinary experience preferred but not required.

Responsibilities

• Greet clients and patients with professionalism and empathy.
• Answer multi-line phones and triage calls appropriately.
• Check patients in and out, ensuring accurate information and documentation.
• Communicate clearly with medical teams about arrivals and client needs.
• Provide estimates, collect payments, and review invoices with clients.
• Maintain a clean, welcoming lobby and assist with scheduling and hospital flow.
• Support difficult conversations with compassion, including emergencies and end-of-life care.
• Ensure all client interactions align with hospital policies and standards.

Skills

Strong communication

Emotional intelligence

Calm under pressure

Team oriented

Attention to detail

Customer service experience

Veterinary experience preferred

Job description

EPVMC was built on a simple but powerful idea. Pets in the Lehigh Valley deserve access to advanced veterinary care 24 hours a day, 7 days a week. What started as an emergency hospital has grown into a collaborative specialty center where doctors, technicians, assistants, and client care teams work together to support patients through some of the most critical moments of their lives. Our mission is clear. Provide exceptional medicine around the clock. Work together as a team that respects skill, curiosity, and dedication to the profession. Those values guide everything we do.

But before a patient is ever treated, before a technician places a catheter, before a doctor enters the room, there is one person who sets the tone for the entire experience. You.

The Role

As a Client Service Representative at EPVMC, you are the first voice clients hear and the first face they see. In moments that are often stressful, emotional, or overwhelming, you bring calm, clarity, and compassion.

You are not "just answering phones."

You are guiding clients through uncertainty.

You are helping families make decisions.

You are the connection between the client and the medical team.

This role requires strong communication, emotional intelligence, and the ability to think clearly in a fast-paced, 24/7 hospital environment.

What You'll Do

• Greet clients and patients with professionalism, empathy, and efficiency
• Answer multi-line phones and triage calls appropriately
• Check patients in and out, ensuring accuracy of information and documentation
• Communicate clearly with medical teams regarding patient arrivals and client needs
• Provide estimates, collect payments, and review invoices with clients
• Maintain a clean, organized, and welcoming lobby environment
• Assist with scheduling appointments and managing hospital flow
• Support difficult conversations with compassion, including emergency situations and end-of-life care
• Ensure all client interactions align with hospital policies and standards

What We're Looking For

• Strong communication and interpersonal skills
• Ability to stay calm and organized in high-pressure situations
• A team-oriented mindset with a willingness to help wherever needed
• Attention to detail
• Comfort working in an emotional environment, including emergencies and euthanasia cases
• Previous customer service experience required (veterinary experience preferred but not required)

Benefits

• Medical, dental, and vision insurance
• 401(k) with a total company match up to 4%, after 6 months of employment
• Generous paid time off and flexible scheduling
• Continuing education allowance and professional development support
• Mental Health Resources
• Company paid bonding leave or applicable state provided bonding leave

Perks for Your Pets Too!

• Pet Care: Discounts on veterinary services and products
• Diagnostics: Savings on reference lab testing
• Nutrition: Discounts on Purina pet foods
• Insurance: Preferred rates with our pet insurance partner

Compensation : $19.00-$21.00/hour

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team-first atmosphere comes with a level of support that's hard to find anywhere else. Everything we do is with purpose - down to the way we invest in our people and create long-overdue change in the industry. We're hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.

Employment will require the successful completion of references and a background check.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/

Where uncommon support partners with joy.