Veterinary Client Service Representative

Accreditation Council for Graduate Medical Education; Connecticut; On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Generous paid time off

Continuing education allowance

Mental health resources

Bonding leave

Job summary

Cats Limited Veterinary Hospital in West Hartford, CT is seeking a compassionate Veterinary Client Service Representative to join our feline-focused practice. You will be the friendly face and voice for clients, ensuring they feel welcomed, heard, and supported while collaborating with a caring team.

This AAHA-accredited hospital offers a calm, cat-centered environment, opportunities for growth, competitive hourly pay, and a path to developing client communication and medical records skills in a

Qualifications

• High school diploma or equivalent.
• Experience as Veterinary CSR is preferred but not required.
• Ability to communicate clearly and compassionately with clients.
• Team player in a busy veterinary front desk.

Responsibilities

• Answer telephone calls quickly and professionally using a multi-line system.
• Warmly greet clients and manage appointment schedules.
• Maintain client records and financial information.
• Provide information on basic animal care and products.
• Assist with client invoices and payments.
• Handle messages via phone, fax, and email.
• Build rapport with clients in person and on the phone.
• Ensure accurate medical records entries.

Skills

Customer service

Communication

Teamwork

Education

High school diploma

Tools

Office software

Job description

Love cats and enjoy helping people? You may be the perfect addition to our team!

Cats Limited Veterinary Hospital is seeking a compassionate, dependable, and skilled Veterinary Client Service Representative to join our feline-focused practice in West Hartford, Connecticut.

As a Client Service Representative, you will often be the first friendly face-or reassuring voice-our clients encounter. You'll play an essential role in helping cat owners feel welcomed, heard, and supported while working alongside a knowledgeable team that genuinely cares about its patients, clients, and one another.

Cats Limited is an AAHA-accredited hospital and Gold Certified Cat Friendly Practice dedicated exclusively to feline medicine. Our team shares a simple philosophy: work together, practice excellent medicine, communicate with compassion, and treat every cat as if they were our own.

What makes Cats Limited different?

• A supportive, collaborative team of dedicated feline enthusiasts
• A calm, cat-focused environment designed around the unique needs of cats
• Meaningful relationships with clients who value the care we provide
• Opportunities to learn, grow, and strengthen your veterinary skills
• Modern technology and access to high-quality training resources
• A workplace built around teamwork, respect, and compassionate care

We believe in educating our clients, helping them make informed decisions, and respecting the choices they make for their cats. Our culture is straightforward: excellent medicine, genuine teamwork, and compassionate service.

Veterinary Client Service Representative

Cats Limited Veterinary Hospital in West Hartford, CT

$17.00 - $22.00 per hour

WHAT YOU'LL DO

• Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
• Warmly greets clients
• Maintains appointment schedules
• Receives and relays client correspondence and updates client financial records
• Answers client's inquiries about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Handles medical records entries accurately
• Prepares client invoices for services performed
• Handles payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly
• Builds rapport with clients in person and over the phone

Our Comprehensive benefit package includes:

• Medical, dental, and vision insurance
• 401(k) with a total company match up to 4%, after 6 months of employment
• Generous paid time off and flexible scheduling
• Continuing education allowance and professional development support
• Mental Health Resources
• Company paid bonding leave or applicable state provided bonding leave

Perks for Your Pets Too!

Because we know how much your pets mean to you, we offer special benefits designed just for them:

• Pet Care: Discounts on veterinary services and products
• Diagnostics: Savings on reference lab testing
• Nutrition: Discounts on Purina pet foods
• Insurance: Preferred rates with our pet insurance partner

REQUIREMENTS

• High school diploma or equivalent
• Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
• Significant experience with basic office functions in a busy office environment
• Must be a team player and have compassion for pets and their people

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team-first atmosphere comes with a level of support that's hard to find anywhere else. Everything we do is with purpose - down to the way we invest in our people and create long-overdue change in the industry. We're hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.

Employment will require the successful completion of references and background check.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/

Where uncommon support partners with joy.