Client Service Representative

Accreditation Council for Graduate Medical Education; Arundel (ME); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match up to 4%

Generous paid time off

Continuing education allowance

Mental Health Resources

Bonding leave

Job summary

Mann Memorial Veterinary Clinic in Arundel, ME is seeking a compassionate Client Service Representative to join our team. You will greet clients, prepare patient files, and efficiently handle calls and messages to support a smooth daily workflow.

The position offers $19.00–$21.00 per hour with full benefits, including medical, dental, vision, a 401(k) match, paid time off, and ongoing professional development. Prior Veterinary CSR experience is preferred but not required.

Qualifications

• High school diploma or equivalent.
• Previous experience as Veterinary Receptionist/CSR preferred but not required.
• Significant experience with basic office functions in a busy office.
• Must be a team player and have compassion for pets and their people.

Responsibilities

• Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system.
• Warmly greets clients
• Prepares patient files
• Receives and relays client correspondence and updates client financial records
• Answers client inquiries about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Admits patients and handles medical records entries accurately
• Prepares client invoices for services performed
• Handles payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly

Skills

Customer service

Compassionate

Office experience

Team player

Pets welfare

Education

High school diploma or equivalent

Job description

Mann Memorial Veterinary Clinic is looking to add a compassionate and skilled Client Service Representative to our team. At our Rarebreed clinic, you can help reimagine the veterinary experience in your community. Our accommodating environment means you\'ll be comfortable to come in for emergencies or less urgent medical, surgical, and dental issues. As part of our team, you\'ll work with the latest technology, gain access to state-of-the-art training facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.

Mann Memorial Veterinary Clinic is a full-service animal hospital located in Arundel. We have been serving Southern Maine and the surrounding areas for over 40 years. We offer specialty surgery services, treat injuries, perform dental cleanings and dental radiography, have ultrasonography capabilities, and more. Through our quality work, attention to detail, and prompt service, we have built a solid reputation for customer satisfaction. Our mission is to provide our customers with the most professional, courteous service and quality workmanship, all at an affordable price. Our team is comprised of four wonderful veterinarians, four great veterinary technicians, and our amazing support staff. https://mannvet.com/

Client Service Representative

Mann Memorial Veterinary Clinic in Arundel, ME

$19.00 - $21.00 hourly pay rate

WHAT YOU\'LL DO

• Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
• Warmly greets clients
• Prepares patient files
• Receives and relays client correspondence and updates client financial records
• Answers client\'s inquiries about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Admits patients and handles medical records entries accurately
• Prepares client invoices for services performed
• Handles payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly

Our Comprehensive benefit package includes:

• Medical, dental, and vision insurance
• 401(k) with a total company match up to 4%, after 6 months of employment
• Generous paid time off and flexible scheduling
• Continuing education allowance and professional development support
• Mental Health Resources
• Company paid bonding leave or applicable state provided bonding leave

Perks for Your Pets Too!

Because we know how much your pets mean to you, we offer special benefits designed just for them:

• Pet Care: Discounts on veterinary services and products
• Diagnostics: Savings on reference lab testing
• Nutrition: Discounts on Purina pet foods
• Insurance: Preferred rates with our pet insurance partner

REQUIREMENTS

• High school diploma or equivalent
• Previous experience working as a Veterinary Receptionist/CSR is preferred but not required
• Significant experience with basic office functions in a busy office environment
• Must be a team player and have compassion for pets and their people

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions.

Joining our fun and team-first atmosphere comes with a level of support that\'s hard to find anywhere else. Everything we do is with purpose - down to the way we invest in our people and create long-overdue change in the industry. We\'re hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.

Employment will require the successful completion of references and background check.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.

Learn more about our career opportunities at: https://rarebreedvet.com/careers/

Where uncommon support partners with joy.