Client Service Representative

Hotham Veterinary Services (Presque Isle); Presque Isle (ME); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

401(k) match

Paid time off

Education support

Mental health resources

Bonding leave

Job summary

Hotham Veterinary Services in Presque Isle, ME seeks a compassionate Client Service Representative to greet clients, manage patient files, and handle inquiries with a friendly, professional approach.

You will work with our team to support pet care, process invoices, and maintain accurate records while using a multi-line phone system and EPIC-like workflows. This is an on-site role at our Presque Isle locations.

Qualifications

• High school diploma or equivalent.
• Previous experience working as a Veterinary Receptionist/CSR is preferred but not required.
• Significant experience with basic office functions in a busy office environment.
• Must be a team player and have compassion for pets and their people.

Responsibilities

• Answer stelephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system
• Warmly greets clients
• Prepares patient files
• Receives and relays client correspondence and updates client financial records
• Answers client’s inquiries about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Admits patients and handles medical records entries accurately
• Prepares client invoices for services performed
• Handles payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly

Skills

Client service

Team player

Compassion for pets

Education

High school diploma or equivalent

Tools

Multi-line phone system

Job description

Hotham Veterinary Services is looking to addacompassionate and skilled **Client Service Representative** toourteam.You can help reimagine the veterinary experience in your community. Our welcoming environment meansyou’llbe greeted by committed veterinarians to provide the best possible care.. As part of our team,you’llwork with the latest technology, gain access tostate-of-the-arttraining facilities, and collaborate with a positive team to deliver the highest quality of care to the pet patients we all love.

Hotham Veterinary Services is currently a 4-doctor practice with 2 locations. Our first hospital in Presque Isle and a second location in Houlton, Maine. We have a fantastic support team at each site andwell-equipped,well caredfor hospitals that include ultrasound, full lab, and digital radiology. https://hothamvets.com/

Client Service Representative

Hotham Veterinary Servicesin Presque Isle, ME

WHAT YOU’LL DO

• Answerstelephone calls quickly, efficiently and in a professional and friendly mannerusing a multi-line system
• Warmly greets clients
• Preparespatient files
• Receives and relays client correspondence and updates client financial records
• Answers client’s inquiries about basic animal care questions and routine procedures
• Educates clients on over-the-counter products such as flea and tick preventions
• Admits patients and handles medical records entries accurately
• Prepares client invoices for services performed
• Handles payment transactions
• Receives and relays telephone, fax, and email messages accurately and promptly

BENEFITS

Our Comprehensive benefit package includes:

• Medical, dental, and vision insurance
• 401(k) witha totalcompany matchup to 4%, after 6 months of employment
• Generous paid time off and flexible scheduling
• Continuing education allowance and professional development support
• Mental Health Resources
• Company paid bonding leave or applicable state provided bonding leave

Perks for Your Pets Too!

Because we know how much your pets mean to you, we offer special benefits designed just for them:

• Pet Care:Discounts on veterinary services and products
• Diagnostics:Savings on reference lab testing
• Nutrition:Discounts on Purina pet foods
• Insurance:Preferred rates with our pet insurance partner

REQUIREMENTS

• High school diploma or equivalent
• Previousexperience working as a Veterinary Receptionist/CSR is preferred but notrequired
• Significant experiencewith basic office functions in a busy office environment
• Must be a team player and have compassion for pets and their people

Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extramile to create exceptional workexperiencesfor our hospital teams. ...

Joining our fun and team-first atmosphere comes with a level of supportthat’shard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry.We’rehyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families.

Employment will require the successful completion of references and backgroundcheck.

Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws.

Where uncommon support partners with joy.