Experienced Client Service Representative

VCA Animal Hospitals; Uxbridge (MA); On-site; USD 20,664 - 24,796; Part time

Benefits offered by this job

Medical, Dental & Vision insurance

401(k)

Generous employee pet care discounts

Paid Parental leave

Leadership opportunities

Free wellness subscriptions (Head Space)

Job summary

VCA Animal Hospitals, located in Uxbridge, Massachusetts, is seeking a Client Service Representative to provide compassionate support to pet owners. This part-time role involves managing customer interactions, scheduling appointments, and educating clients on pet care.

You will be the face of VCA Blackstone Valley, requiring at least one year of veterinary experience. The position offers a competitive hourly wage, comprehensive benefits, and opportunities for professional development.

Qualifications

• 1 year of experience in the veterinary field required.

Responsibilities

• Greeting visitors and answering telephones.
• Scheduling and confirming appointments.
• Managing medical records and correspondence.
• Ensuring the facility is clean and organized.

Skills

Customer service

Veterinary field experience

Communication

Detail-oriented

Job description

Client Service Representative

Are you looking to join a team that values your ability to make personal connections? Are you eager to provide a compassionate first contact to pet parents in need? VCA Blackstone Valley is seeking an experienced Client Service Representative to join our team part time. Our team has a shared devotion to provide progressive medicine with compassion as a driving force and we are eager to welcome a like‑minded individual.

Why We Need You

As the face of VCA Blackstone Valley, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The Client Service Representative is the pivot around which the hospital operates and is responsible for:

• Customer service functions: greeting visitors, answering telephones, guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non‑medical pet care (e.g., heartworm prevention, housebreaking, flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring the facility is neat and clean at all times—both inside and outside.

Qualifications

1 year of experience in the veterinary field required.

Salary

Salary range $15 – $18 per hour.

Benefits

• Leadership opportunities
• Access to the people and financial resources of a large veterinary community
• WOOF University, offering abundant training in a variety of topics
• Generous employee pet care discounts
• Opportunities to give back through strong shelter partnerships and VCA Charities
• Competitive wage
• Medical, Dental & Vision insurance
• Opportunity to teach and mentor
• 401(k)
• Free wellness subscriptions (Head Space)
• Life and Long Term Disability insurance
• Paid Parental leave

We are proud to be an Equal Opportunity Employer – Veterans/Disabled. For a complete EEO statement please see our career page at vcacareers.com.