Client Service Representative

VCA Animal Hospitals, Inc; Los Gatos (CA); Sur place; USD 29 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid vacation

Pet discounts

Résumé du poste

VCA Animal Hospitals is seeking an experienced Client Service Representative to join our team in Los Gatos, CA. You will be the welcoming face for clients and their pets, handling phones, scheduling, and guiding visits while upholding our mission of exceptional service and top-quality care.

You will explain fees, process payments, and assist clients with product and service selections, including non-medical pet care guidance.

Qualifications

• Customer service focused and friendly
• Experience in a veterinary or healthcare environment preferred
• Ability to handle payments and explain fees
• Strong communication and organization skills

Responsabilités

• Greet visitors and answer phones, directing clients and pets to exam rooms
• Schedule and confirm appointments
• Place outbound follow-up calls to clients
• Explain services and processing fees, assist with payments
• Educate clients on non-medical pet care and products
• Maintain medical records and office paperwork
• Keep reception and lobby area clean and organized

Description du poste

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times - both inside and outside.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more! Hourly rate $21.00-$25.00, based on experience.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com