Client Service Representative

VCA Animal Hospitals; Colonial Heights (VA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Paid vacation/sick days

Pet discounts

Job summary

VCA Animal Hospitals in the United States is seeking an experienced Client Service Representative to join our team. The CSR serves as the face of the practice, greeting clients and guiding their pets to exam rooms while delivering exceptional service.

This role involves scheduling appointments, processing payments, presenting fees, and educating clients on basic pet care. A competitive benefits package includes medical, dental, vision, a 401(k) plan and generous pet-discount programs.

Qualifications

• Front-desk and customer-service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to handle payments and process transactions.

Responsibilities

• Greet visitors and answer telephones.
• Schedule and confirm appointments.
• Place outbound calls for follow-ups and outreach.
• Explain and collect payments for services and products.
• Recommend products and services, including prescriptions.
• Educate clients on general pet care and husbandry.
• Manage medical records, charts, and correspondence.
• Keep the lounge and facility clean and organized.

Job description

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Compensation starting at $15.00 per hour, based on experience.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com