Client Service Representative

Pet Services of Washington, P.S.; Temple City (CA); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

Vacation & sick leave

Holiday pay

Medical coverage

Dental coverage

Vision coverage

401(k)

Pet discounts

Job summary

VCA Animal Hospitals in California is seeking a Client Service Representative to join our team. The role focuses on delivering exceptional client service for pets and their owners, handling front-desk tasks, scheduling, and payments.

Salary is hourly, ranging from $17.00 to $19.50 per hour, depending on experience. Benefits include medical/dental/vision, vacation and sick time, 401(k), and generous pet discounts. Equal opportunity employer.

Qualifications

• Front-desk responsibilities including greeting visitors, answering phones, and guiding clients and their pets to exam rooms.
• Handling scheduling and confirmations of appointments.
• Presenting and explaining fees to clients and processing payments.
• Maintaining medical records, charts and correspondence.

Responsibilities

• Greeting visitors and guiding pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound follow-up calls and reaching out to prospective clients.
• Presenting and explaining fees and processing payments.
• Educating clients on general pet care and product options.
• Maintaining medical records, charts and correspondence.
• Ensuring the clinic is clean and organized at all times.

Skills

Customer service

Front-desk tasks

Scheduling

Fees explanation

Medical records

Payments processing

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Animal Hospitals, we take our mission statement - your pet's health is our top priority and excellent service is our goal - very seriously. With every opportunity, we aim to exceed each pet owner's expectations.

We're looking for a personable yet highly professional "service extraordinaire" to join us in delivering our mission to our clients and their pets.

Salary range is hourly depending on experience, and skill level, can vary from $17.00 to $19.50 per hour

Why We Need You

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times-both inside and outside.

Benefits

• Vacation and sick accrual
• Holiday pay
• Medical, dental, and vision coverage
• 401(K) plan

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.