Client Experience Associate – Reception & Scheduling

H&R Block, Inc.; Columbia City (IN); Presencial; USD 17.000 - 25.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive pay

Benefits

Descripción de la vacante

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Indiana. You will greet clients, manage check-in and scheduling, and support daily operations alongside tax professionals.

This in-person role offers training and a potential pathway into tax preparation or leadership, with availability required evenings and weekends during tax season. The position emphasizes courtesy, organization, and confidentiality as you help maintain a

Formación

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills to collaborate with the team and serve clients professionally.
• Ability to multitask and manage competing priorities throughout the day.

Responsabilidades

• Greet clients warmly and create a welcoming, professional first impression.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Conocimientos

Client-focused service

Team collaboration

Multitasking

Communication

Educación

High school diploma or GED

Herramientas

Microsoft Office

Microsoft Teams

Scheduling systems

Descripción del empleo

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office in Indiana. You will greet clients, manage check-in and scheduling, and support daily operations alongside tax professionals.

This in-person role offers training and a potential pathway into tax preparation or leadership, with availability required evenings and weekends during tax season. The position emphasizes courtesy, organization, and confidentiality as you help maintain a