Client Service Receptionist - Seasonal Tax Help

H&R Block, Inc.; Hamburg (Berks County); On-site; USD 21,000 - 26,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect customers with the right tax professional. You will help schedule appointments and ensure every client leaves satisfied, whether in person, on the phone, or virtually.

Join a friendly team at a locally owned franchise office of H&R Block, where you’ll maintain a welcoming environment and support staff with organization and service excellence during peak tax season.

Qualifications

• Ability to work in a fast-paced environment.
• Experience in a customer service environment is preferred.
• Strong interpersonal and phone skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients as they would like to be scheduled.
• Help to ensure all clients' needs have been met during service, in person, over the phone, or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced work

Customer service

Multi-tasking

Time management

MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly greet clients, answer phones, and connect customers with the right tax professional. You will help schedule appointments and ensure every client leaves satisfied, whether in person, on the phone, or virtually.

Join a friendly team at a locally owned franchise office of H&R Block, where you’ll maintain a welcoming environment and support staff with organization and service excellence during peak tax season.