Client Service Receptionist — Seasonal, Flexible Hours

H&R Block, Inc.; Chesterton (IN); On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and guide them to the right tax professional. You will support scheduling and ensure client needs are met across in-person, phone, and virtual channels.

Ideal candidates bring prior customer service experience, strong multitasking and time-management skills, and proficiency with Microsoft Office. Flexible locations may apply within the local office network.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner
• Match clients with the best-suited tax professional for their needs
• Schedule clients how they would like to be scheduled
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually
• Maintain office cleanliness and organization of resources with team members
• Other duties as assigned

Skills

Phone etiquette

Customer service

Multi-tasking

Time management

Organizational skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and guide them to the right tax professional. You will support scheduling and ensure client needs are met across in-person, phone, and virtual channels.

Ideal candidates bring prior customer service experience, strong multitasking and time-management skills, and proficiency with Microsoft Office. Flexible locations may apply within the local office network.