Client Service Receptionist - Seasonal, Fast-Paced Tax Help

H&R Block, Inc.; Alliance (NE); On-site; USD 18,000 - 27,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, handle phones, and connect clients with the right tax professional. The role emphasizes delivering a warm, personalized experience and coordinating scheduling to meet client needs.

The position requires prior customer service experience, multitasking ability, strong organizational skills, and proficiency with Microsoft Office. Flexibility for different locations and schedules is preferred.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service experience

Multi-tasking

Time management

MS Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to greet clients, handle phones, and connect clients with the right tax professional. The role emphasizes delivering a warm, personalized experience and coordinating scheduling to meet client needs.

The position requires prior customer service experience, multitasking ability, strong organizational skills, and proficiency with Microsoft Office. Flexibility for different locations and schedules is preferred.