Tax Office Receptionist — Client Concierge & Growth Path

H&R Block, Inc.; Crossett (AR); On-site; USD 17,000 - 21,000; Part time

Job summary

H&R Block, Inc. in Crossett, AR is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role manages client check-in, scheduling, and daily operations alongside tax professionals.

The ideal candidate brings strong communication and multitasking abilities, with experience in fast-paced client service and availability to work evenings and weekends during tax season. Prior receptionist or front desk experience is a plus.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities during the day.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (Microsoft Office, Teams) and scheduling systems.
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional.
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality and care

Skills

Customer service

Communication

Multitasking

Organization

Office software

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. in Crossett, AR is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role manages client check-in, scheduling, and daily operations alongside tax professionals.

The ideal candidate brings strong communication and multitasking abilities, with experience in fast-paced client service and availability to work evenings and weekends during tax season. Prior receptionist or front desk experience is a plus.