Client Experience Receptionist - Tax Office

H&R Block, Inc.; Lonoke (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to greet clients and support daily office operations in Little Rock, AR. You will be the face of the office, manage scheduling, and connect clients with the right tax professionals.

Work is in-person with evenings and weekends during tax season; training provided to grow into tax preparation or office leadership while delivering courteous, confidential client service.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong communication and teamwork skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail.
• Proficiency with basic computer programs (Office, Teams, scheduling).

Responsibilities

• Greet clients and create a welcoming first impression.
• Answer phone calls, schedule appointments, and match clients with appropriate tax professionals.
• Manage client check-in and intake processes, including document handling.
• Maintain clean, organized office to support a professional client experience.
• Collaborate with tax professionals and staff to ensure smooth daily operations.
• Handle sensitive client information with confidentiality and care.

Skills

Interpersonal skills

Multitasking

Organizational skills

Professional appearance

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to greet clients and support daily office operations in Little Rock, AR. You will be the face of the office, manage scheduling, and connect clients with the right tax professionals.

Work is in-person with evenings and weekends during tax season; training provided to grow into tax preparation or office leadership while delivering courteous, confidential client service.