Client Service Receptionist - Flexible Schedule

H&R Block, Inc.; Monticello (IL); On-site; USD 22,000 - 26,000; Full time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional. This role focuses on creating a positive first impression and smooth in-person and virtual service.

You will multitask in a fast-paced office, maintain a clean workspace, schedule appointments according to client preferences, and support the team across locations as needed. High school diploma preferred; flexible schedule.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multitask in a busy setting.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Answer phones and greet clients in a personalized, friendly manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients according to their preferences.
• Help ensure all clients' needs are met during service (in person, by phone, or virtually).
• Maintain office cleanliness and organization with the team.
• Other duties as assigned.

Skills

Fast-paced environment

Customer service

Multitask

Organizational skills

Microsoft Office

Education

High school diploma or equivalent

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to welcome clients, answer phones, and connect them with the right tax professional. This role focuses on creating a positive first impression and smooth in-person and virtual service.

You will multitask in a fast-paced office, maintain a clean workspace, schedule appointments according to client preferences, and support the team across locations as needed. High school diploma preferred; flexible schedule.