Client Service Receptionist - Fast-Paced Tax-Season Role

H&R Block; Tennessee; On-site; USD 17,000 - 22,000; Part time

Job summary

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and direct them to the right tax professional. You will help schedule appointments, ensure clients’ needs are met, and maintain a clean, organized office.

This role emphasizes excellent customer service in a fast-paced environment, with opportunities to build client relationships and gain experience across tax-related services.

Qualifications

• Experience in a fast-paced environment.
• Customer service experience is required.
• Ability to multi-task effectively.
• Strong organizational and time-management skills.
• Proficient with Microsoft Office.

Responsibilities

• Answer phones and greet clients in a friendly manner.
• Match clients with the appropriate tax professional.
• Schedule clients according to their preferences.
• Ensure client needs are met in person, by phone, or virtually.
• Maintain office cleanliness and organize resources with the team.
• Perform other duties as assigned.

Skills

Fast-paced environment

Customer service experience

Multi-tasking ability

Organizational and time-management

Computer proficiency with MS Office

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block is seeking a seasonal Client Service Professional/Receptionist to greet clients, answer phones, and direct them to the right tax professional. You will help schedule appointments, ensure clients’ needs are met, and maintain a clean, organized office.

This role emphasizes excellent customer service in a fast-paced environment, with opportunities to build client relationships and gain experience across tax-related services.