Client Services Receptionist — Fast-Paced & Flexible

H&R Block, Inc.; Williamston (NC); On-site; USD 28,000 - 42,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, answer phones, and connect customers with the right tax expert. You’ll help schedule appointments and ensure every client feels supported in person, on the phone, or virtually.

The role emphasizes fast-paced client service, strong organization, and proficiency with Microsoft Office, with responsibilities spanning office cleanliness and collaborative work with the team.

Qualifications

• Experience working in a fast-paced environment.
• Previous experience in a customer service environment.
• Ability to multi-task.
• Strong organizational and time-management skills.
• Computer proficient with the ability to use Microsoft Office.

Responsibilities

• Answer phones and greet clients in a personalized, friendly, and inviting manner.
• Match clients with the best-suited tax professional for their needs.
• Schedule clients how they would like to be scheduled.
• Help to ensure all clients needs have been met during service both in person, over the phone or virtually.
• Maintain office cleanliness and organization of resources with team members.
• Other duties as assigned.

Skills

Customer service

Multi-tasking

Time management

Organizational skills

Fast-paced environment

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional/Receptionist to warmly welcome clients, answer phones, and connect customers with the right tax expert. You’ll help schedule appointments and ensure every client feels supported in person, on the phone, or virtually.

The role emphasizes fast-paced client service, strong organization, and proficiency with Microsoft Office, with responsibilities spanning office cleanliness and collaborative work with the team.