Client Service Pro & Receptionist — Tax Office

H&R Block, Inc.; Vallejo (CA); On-site; USD 23,000 - 37,000; Part time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, handle scheduling, and support daily operations while collaborating with tax professionals. This is an in-person role with evenings and weekends during tax season.

Ideal candidates bring client-focused experience, strong communication, and organizational skills to ensure a seamless client experience and confidential handling of documents.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills for professional client service.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort with basic computer programs (Microsoft Office, scheduling systems).
• Availability to work evenings and weekends during peak season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer phones, schedule appointments, and match clients with appropriate tax professional.
• Manage client check-in and intake, including scanning and organizing documents.
• Maintain clean, organized office to support a professional experience.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information with confidentiality.

Skills

Interpersonal skills

Multitasking

Communication

Team collaboration

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, handle scheduling, and support daily operations while collaborating with tax professionals. This is an in-person role with evenings and weekends during tax season.

Ideal candidates bring client-focused experience, strong communication, and organizational skills to ensure a seamless client experience and confidential handling of documents.