In-Person Client Services & Receptionist — Tax Season

H&R Block, Inc.; Southbridge (MA); On-site; USD 21,000 - 37,000; Full time

Job summary

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role manages client check-in, scheduling, and daily operations, supporting tax professionals during tax season.

Ideal candidates have strong interpersonal skills, multitasking ability, and familiarity with Office tools; evenings and weekends availability is required. This entry point can lead to tax preparation or leadership roles within the office.

Qualifications

• Experience in a fast-paced, client-centric environment.
• Strong interpersonal and communication skills.
• Ability to multitask and manage competing priorities.
• Organizational skills with attention to detail and follow-through.
• Comfort using basic computer programs (e.g., Microsoft Office, Teams and scheduling systems).
• Availability to work evenings and weekends during tax season.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs
• Manage client check-in and intake processes, including scanning and organizing documents
• Maintain office organization and cleanliness to support a smooth, professional client experience
• Collaborate with tax professionals and team members to ensure seamless daily operations
• Handle sensitive client information with confidentiality, discretion, and care

Skills

Interpersonal skills

Communication skills

Multitasking

Attention to detail

Organizational skills

Microsoft Office

Teams

Scheduling systems

Education

High school diploma/GED

Tools

Microsoft Office

Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking a seasonal Client Service Professional / Receptionist to be the welcoming face of the office. This in-person role manages client check-in, scheduling, and daily operations, supporting tax professionals during tax season.

Ideal candidates have strong interpersonal skills, multitasking ability, and familiarity with Office tools; evenings and weekends availability is required. This entry point can lead to tax preparation or leadership roles within the office.