Client Service Pro | Front Desk & Welcoming Host

H&R Block, Inc.; Lithonia (GA); On-site; USD 25,000 - 35,000; Full time

Job summary

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, answer calls, schedule appointments, and guide clients to the right tax professional, while supporting day-to-day office operations.

This in-person role offers a path into tax preparation or office leadership with training and a supportive team. You will handle documents, maintain a tidy reception area, and uphold confidentiality as you contribute to a

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities.
• Detail-oriented and organized.
• Comfort using basic computer programs and scheduling tools.
• Availability to work evenings and weekends during peak tax season.

Responsibilities

• Greet clients warmly and create a welcoming first impression.
• Answer calls, schedule appointments, and match clients with tax professionals.
• Manage client check-in and intake processes.
• Maintain office organization and cleanliness.
• Collaborate with tax professionals to ensure smooth daily operations.
• Handle sensitive client information confidentially.

Skills

Customer service

Interpersonal communication

Multitasking

Organization

Office software

Education

High school diploma/GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. is seeking aseasonal Client Service Professional / Receptionist to be the welcoming face of the office. You will greet clients, answer calls, schedule appointments, and guide clients to the right tax professional, while supporting day-to-day office operations.

This in-person role offers a path into tax preparation or office leadership with training and a supportive team. You will handle documents, maintain a tidy reception area, and uphold confidentiality as you contribute to a