Client Service & Pet Care Coordination Specialist

Banfield Pet Hospital; Brandon (FL); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical,Dental,Vision Insurance

401(k) and Roth 401(k) plan

Student Debt Relief Program

Paid Time Off and Holidays

Mental Health Resources

Company-Paid Life Insurance

Disability Insurance

Flex Spending Accounts (FSA)

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator in Brandon, FL. The role focuses on guiding clients and patients through the hospital, ensuring smooth communication, and maximizing team productivity while delivering friendly, efficient service.

The position emphasizes promoting wellness plans, educating clients on pet health, and handling documentation, prescriptions, and appointments with care.

Qualifications

• Leadership and customer-focused mindset required.
• Strong communication and interpersonal skills essential.
• Ability to explain wellness plans and services to clients.
• Comfort with handling multiple tasks in a fast-paced setting.
• Attention to detail in documentation and scheduling.

Responsibilities

• Drive the flow of clients and pets through the hospital to maximize productivity.
• Promote hospital services and route client flow for efficient care.
• Educate clients about Optimum Wellness Plans and preventive care.
• Complete required documentation and enter pet information accurately.
• Dispense prescribed items, handle invoices, and schedule future appointments.
• Assist with opening/closing procedures and basic administrative tasks.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator in Brandon, FL. The role focuses on guiding clients and patients through the hospital, ensuring smooth communication, and maximizing team productivity while delivering friendly, efficient service.

The position emphasizes promoting wellness plans, educating clients on pet health, and handling documentation, prescriptions, and appointments with care.