Client Service Leader - Insurance Solutions & Growth

Arthur J. Gallagher & Co.; Brentwood (TN); On-site; USD 120,000 - 160,000; Full time

Job summary

Gallagher Benefit Services in Brentwood, TN is seeking a Client Service Leader to guide a team of client service managers and directly deliver high‑quality service. You’ll mentor, develop and perform oversight of key accounts while aligning service delivery with client needs and risk management strategies.

You will drive strategic planning, process optimization, and cross‑functional collaboration to improve client outcomes, grow relationships, and maintain compliance with regulatory requirements

Qualifications

• Bachelor's degree (or equivalent) in Business, Insurance, Risk Management, or related field.
• 1+ years supervisory experience in client service or claims management is required.
• Appropriate licensing as required per role.

Responsibilities

• Lead, mentor, and develop a team of client service professionals to achieve departmental goals.
• Actively engage with clients to understand needs and deliver tailored insurance solutions; manage key accounts.
• Develop and implement client service strategies aligned with business objectives; monitor industry trends.
• Ensure compliance with company policies, procedures, and regulatory requirements; optimize processes for efficiency.
• Build and maintain strong relationships with clients and stakeholders; communicate clearly.

Skills

Leadership

Communication

Interpersonal skills

Strategic thinking

Education

Bachelor's degree in Business, Insurance, Risk Management, or related field

High School degree with 10+ years experience

Tools

Microsoft Office Suite

CRM software

Job description

Gallagher Benefit Services in Brentwood, TN is seeking a Client Service Leader to guide a team of client service managers and directly deliver high‑quality service. You’ll mentor, develop and perform oversight of key accounts while aligning service delivery with client needs and risk management strategies.

You will drive strategic planning, process optimization, and cross‑functional collaboration to improve client outcomes, grow relationships, and maintain compliance with regulatory requirements