Client Service & Expert Matching Associate

Guidepoint; Phoenix (AZ); Hybrid; USD 60,000 - 66,000; Full time

Benefits offered by this job

15 days PTO

10 paid holidays

Medical, dental, vision coverage

401(k) with company match up to 10%

Commuter benefits

Job summary

Guidepoint is a leading research enablement platform connecting leading consultancies with subject-matter experts to accelerate informed business decisions. The Client Service Associate role centers on assessing client needs, identifying best-fit experts, and recruiting experts into Guidepoint’s network while delivering fast, high-quality client experiences.

The role combines hands-on sourcing, research, and outreach in a hybrid environment with three days in the Phoenix office, offering

Qualifications

• Bachelor’s degree with GPA 3.0+ required.
• Previous internship, volunteer, or extracurricular experience.
• AI fluency and experience using AI-enabled tools to support research and writing.
• Ability to use AI-enabled tools thoughtfully, with data quality and confidentiality in mind.
• Curiosity about emerging technology and willingness to learn new tools.
• Authorized to work in the United States without visa sponsorship.

Responsibilities

• Identify and recruit experts for client projects across industries.
• Lead cold outreach and screening conversations with experts.
• Prepare high-quality profiles for client consideration.
• Define sourcing strategies based on project scope and urgency.
• Manage multiple client requests with strong prioritization and execution.

Skills

AI fluency

Research tools

Time management

Communication

Education

Bachelor’s degree

GPA 3.0+

Job description

Guidepoint is a leading research enablement platform connecting leading consultancies with subject-matter experts to accelerate informed business decisions. The Client Service Associate role centers on assessing client needs, identifying best-fit experts, and recruiting experts into Guidepoint’s network while delivering fast, high-quality client experiences.

The role combines hands-on sourcing, research, and outreach in a hybrid environment with three days in the Phoenix office, offering