Dispatcher/Customer Service Coordinator

Sansone Air Conditioning, Electric & Plumbing; West Palm Beach (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription drug coverage

Company supplied life insurance

Paid vacation

Paid holidays

401(k) plan with employer match

Job summary

Sansone Air Conditioning, Electric & Plumbing in West Palm Beach, FL is seeking a Customer Service Coordinator/Dispatcher. You will schedule and dispatch HVAC and plumbing technicians, answer customer calls, and ensure ticket information is accurately entered in the system.

The role emphasizes strong customer service, professional appearance, and the ability to plan and coordinate work with dispatch software and MS Office skills. A team-focused environment with growth opportunities is offered.

Qualifications

• Minimum two years of office/customer service experience (dispatch preferred).
• Professional appearance and strong interpersonal skills.
• Ability to plan and schedule work proactively.
• Proficient with Microsoft Office and learning dispatch software.

Responsibilities

• Schedule and dispatch HVAC and plumbing technicians.
• Review and optimize routes and answer incoming calls.
• Enter ticket information accurately in the system and follow up on parts orders.

Skills

Customer service

Dispatch coordination

MS Office

Communication

Teamwork

Problem solving

Time management

Tools

Dispatch software

Job description

Sansone Air Conditioning, a dynamic, rapidly-growing HVAC and Plumbing company, is growing again! We are seeking a highly skilled Customer Service Coordinator/ Dispatcher to join our team at our West Palm Beach, FL location.

Our associates are our most important resource. They provide the sole source for our ability to meet our customer's needs. We have set high standards for job qualification and job performance. Our associates must have strong skills and a willingness to learn and grow. We will provide training in a positive environment in which these skills can grow and expand. You must have a positive attitude, a smile in your voice and a willingness to help as we pride ourselves on the service we provide to our customers.

This position is responsible for scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes, answering incoming phone calls (existing customers), providing exceptional customer service and making sure all ticket information is entered in the computer correctly. Responsibilities will also include creating dispatch numbers for all parts ordered, following up on part orders, and scheduling appointments for part installation.

Enjoy a fun, family oriented work environment where your effort is recognized and greatly appreciated. Join a company who values each customer and each employee, and where each department is committed to providing exceptional service through strong teamwork. You will be given an opportunity to grow professionally, personally and financially.

We offer a very competitive salary, an impressive monthly bonus plan, incentive plans and many other family-oriented benefits.

• Medical coverage
• Dental coverage
• Vision coverage
• Prescription drug coverage
• Company supplied life insurance
• Paid vacation
• Paid holidays
• 401(k) plan with employer match

Salary: $18.00 - $24.00 per hour

To Be Successful In This Role, You Must Possess

• a minimum of two years office/customer service experience (dispatch experience is preferred)
• A professional appearance
• Excellent interpersonal skills with the ability to interact with all types of customers
• Strong customer service attitude.
• Able to plan and schedule work rather than just react.
• Able to "think on your feet" to provide customers with needed information for their specific installation or repair.
• Ability to work as part of a team.
• Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.