Dynamic Dispatch Coordinator for Field Tech Support

Socket.dev; Raleigh (NC); On-site; USD 38,000 - 52,000; Full time

Job summary

Socket.dev is seeking a Dispatch Coordinator to manage work orders and coordinate field technicians for onsite support. The role involves using multiple software platforms, communicating updates to customers and managers, and acting as the main escalation point for dispatch issues.

The ideal candidate will have at least two years in a call center, strong time-management, and proficiency with Microsoft Office. This is an on-site position in a fast-paced environment.

Qualifications

• Two years of call center experience
• Proficiency with Microsoft Office products
• Must pass drug screen and background check

Responsibilities

• Access multiple software platforms to locate qualified technicians for onsite tech support.
• Communicate status and changes to customers and managers.
• Act as the primary escalation point for dispatch related issues.
• Manage field tech ETAs.
• Ensure all issues are resolved and resolution notes are comprehensive.
• Coordinate return visits for incomplete jobs.
• Submit part orders and ensure work orders reflect orders.
• Manage incoming calls from techs and customers.

Skills

Professional phone skills

Outgoing personality

High energy

Flexible

Positive attitude

Work under pressure

Tools

Microsoft Office

Job description

Socket.dev is seeking a Dispatch Coordinator to manage work orders and coordinate field technicians for onsite support. The role involves using multiple software platforms, communicating updates to customers and managers, and acting as the main escalation point for dispatch issues.

The ideal candidate will have at least two years in a call center, strong time-management, and proficiency with Microsoft Office. This is an on-site position in a fast-paced environment.