Client Service Dispatch Coordinator

Johnson Controls; Miami (FL); On-site; USD 32,000 - 43,000; Full time

Job summary

Johnson Controls is seeking a detail-oriented service dispatch specialist to schedule customer calls and coordinate technician workloads. You will ensure preventative maintenance aligns with forecasts and debrief daily with the team to resolve issues quickly.

Responsibilities include communicating plans to customers, following up on progress, and maintaining accurate customer data in NxGen. Strong organizational and interpersonal skills are essential for success in this role.

Qualifications

• High school diploma or equivalent required with 2–5 years in service operations or scheduling.
• Ability to work independently with strong organizational and detail-oriented skills.
• Excellent interpersonal skills to communicate with clients and internal teams.
• Ability to prioritize tasks based on financial impact and business goals.

Responsibilities

• Receive and schedule customer calls for service and manage technician schedules.
• Ensure schedules support timely preventative maintenance and monthly forecasts.
• Debrief technicians daily and coordinate with billing and support to move jobs forward.
• Communicate plans to customers and verify work meets expectations; follow up as needed.
• Maintain up-to-date customer account information in NxGen and support time/expense reporting.

Skills

Service scheduling

Customer communication

Dispatch coordination

Organizational skills

Education

High school diploma

Job description

Johnson Controls is seeking a detail-oriented service dispatch specialist to schedule customer calls and coordinate technician workloads. You will ensure preventative maintenance aligns with forecasts and debrief daily with the team to resolve issues quickly.

Responsibilities include communicating plans to customers, following up on progress, and maintaining accurate customer data in NxGen. Strong organizational and interpersonal skills are essential for success in this role.