Service Dispatch & Resource Coordinator

Johnson Controls, Inc.; Town of Florida (NY); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

Johnson Controls, Inc. in New York is seeking an experienced Service Operations Scheduler to support the Pod Team with customer calls scheduling and technician coordination.

You will ensure timely preventive maintenance, debrief technicians, and collaborate with billing and support teams to move jobs through the workflow. The role requires 2–5 years in service scheduling, strong organizational and interpersonal skills, and the ability to manage multiple tasks with accuracy.

Qualifications

• High school diploma or equivalent required, plus 2–5 years of service industry experience managing service operations and/or scheduling.
• Must demonstrate the ability to work independently with strong organizational and detail skills.
• Excellent interpersonal skills to communicate with internal and external clients and manage multiple projects simultaneously.

Responsibilities

• Receive and schedule customer service calls under supervision; manage technician schedules.
• Ensure schedules allow timely preventive maintenance and align with monthly goals.
• Debrief technicians daily; coordinate with billing and support to progress jobs through the workflow.

Skills

Strong interpersonal skills

Organizational skills

Attention to detail

Multitasking capability

Education

High school diploma or equivalent

Associates degree preferred

Tools

NxGen system

Job description

Johnson Controls, Inc. in New York is seeking an experienced Service Operations Scheduler to support the Pod Team with customer calls scheduling and technician coordination.

You will ensure timely preventive maintenance, debrief technicians, and collaborate with billing and support teams to move jobs through the workflow. The role requires 2–5 years in service scheduling, strong organizational and interpersonal skills, and the ability to manage multiple tasks with accuracy.