Client Service Delivery Associate I — Elevate Client Experiences

JPMorganChase; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

JPMorganChase in New York invites applications for a Client Service Delivery Associate I to provide frontline client service, process transactions, answer inquiries, and troubleshoot issues.

You will leverage banking knowledge and digital literacy to guide clients and identify opportunities to refer services, while supporting ongoing improvements. This role emphasizes collaboration and proactive problem-solving to meet regulatory and client expectations.

Qualifications

• Excellent influencing, negotiation, and communication skills.
• Experience in change management and strategic communications.
• Proficiency in digital literacy and adapting to new technologies.

Responsibilities

• Provide comprehensive client service by addressing inquiries, processing transactions, and troubleshooting issues.
• Protect client and institution from potential financial and reputational damage.
• Assist in change management and strategic communications during operational changes.
• Offer informed advice using knowledge of market products and current regulations.
• Support process automation initiatives to optimize service delivery.

Skills

Influencing

Negotiation

Communication

Job description

JPMorganChase in New York invites applications for a Client Service Delivery Associate I to provide frontline client service, process transactions, answer inquiries, and troubleshoot issues.

You will leverage banking knowledge and digital literacy to guide clients and identify opportunities to refer services, while supporting ongoing improvements. This role emphasizes collaboration and proactive problem-solving to meet regulatory and client expectations.