Client-Centric Banking Associate

JPMorganChase; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

JPMorgan Chase is seeking an Associate Banker in New York to deliver exceptional client experiences, build trusted relationships, and help clients achieve their financial goals through deep product knowledge and modern banking tools.

You will greet clients, manage lobby flow, assist with account openings, and educate customers on Chase Mobile, Chase.com, and ATM solutions while maintaining compliance and service standards.

Qualifications

• Client service experience or comparable experience.
• Reading and speaking in both English and Cantonese is required for this role.
• Ability to quickly and accurately learn products, services, and procedures.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service by greeting clients as they enter the branch, making them feel heard and cared for, leveraging a tablet to manage lobby traffic, check clients into the waiting queue, and schedule/cancel client meetings.
• Exceed client expectations by providing account servicing and maintenance as well as opening new accounts, while complying with all policies, procedures, and regulatory and banking requirements.
• Educate and assist clients with day-to-day banking transactions including the usage of technology self-service options such as leveraging the Chase Mobile App, Chase.com, and ATMs can help them with their banking needs whenever, wherever, and however they want.
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions – partnering with other branch team members to help achieve their financial goals.
• Perform branch operations, which may include managing cash devices such as the cash vault, ATM, or others while adhering to all bank policies and procedures.

Skills

Client service experience

English and Cantonese

Learn products and procedures

Education

High school diploma or GED equivalent

Job description

JPMorgan Chase is seeking an Associate Banker in New York to deliver exceptional client experiences, build trusted relationships, and help clients achieve their financial goals through deep product knowledge and modern banking tools.

You will greet clients, manage lobby flow, assist with account openings, and educate customers on Chase Mobile, Chase.com, and ATM solutions while maintaining compliance and service standards.